How Mediation Works


If you seek mediation to help to resolve a dispute, a simple 6-stage process happens.

Stage 1 – the mediators (community mediation always used two mediators) meet each

person separately in their homes to get the background to the dispute.

Stage 2 – the people in the dispute and the mediators meet in a neutral venue and it is

explained that everything is confidential and that mediation is voluntary.

Stage 3 – each person tells their story in full and also describes the emotions caused by the


Stage 4 – each person names the issues that they would like to get resolved at mediation.

Stage 5 – each person in the dispute suggests ideas about how each issue might be resolved

(the mediators do not offer advice, suggestions or recommendations – they remain neutral).

Stage 6 – if a solution is reached, a verbal or written agreement is put together and both

people leave the room with the dispute behind them.

Glenview Lodge, 

Glenview Park, 


Dublin 24.

D24 TCC4

Phone 01 4515910

Charity number 15497

Dublin Community Mediation (Dublin Community Mediation)
is the trading name of The Mediation Bureau Company Limited
by Guarantee with company number 369139.

Charity number 15497